Each Proof of Receipt – Delivery of MIMIKOPOULOS A.E. LOGISTICS is a non-negotiable form and the sender acknowledges that: it was completed by him or by MIMIKOPOULOS A.E. LOGISTICS on his behalf and on his behalf. The sender declares and accepts that he is the owner or the owner or the representative of the owner or the owner of the goods being transported which are described in each proof of receipt – delivery of MIMIKOPOULOS A.E. LOGISTICS also declares that it hereby unconditionally accepts the transport conditions of MIMIKOPOULOS A.E. LOGISTICS <Shipping > means any document or parcel transported with a bill of lading (proof of receipt) by any means chosen by MIMIKOPOULOS A.E. LOGISTICS including air, sea, road, or any other carrier.
The sender guarantees that :a) Each item listed on each delivery receipt of MIMIKOPOULOS A.E. LOGISTICS, described correctly and in accordance with the law. b) The required points, details and the full address of the sender and the recipient have been correctly marked on the shipment being processed. c) The consignment under processing has been packed in such a way as to ensure its safe transport. d) Will pay all additional costs incurred during the processing, return or storage of the items.
MIMIKOPOULOS A.E. LOGISTICS is entitled, but not obliged, to check the contents of the shipment it undertakes to handle, as well as not to receive items for handling if the sender refuses to have them inspected by its representative. MIMIKOPOULOS A.E. LOGISTICS is also entitled, either upon receipt or at any point after receipt, not to process a shipment if there are indications of prohibited content or insufficient recipient information as well as if a customs declaration has not been submitted when this is required by applicable customs regulations or / and the shipment is not accompanied by the legal tax documents provided by law.
MIMIKOPOULOS A.E. LOGISTICS is entitled to withhold or withhold delivery of any item it carries in order to secure the expense arising from the carriage (freight charges, any additional costs incurred during handling such as duties and taxes required under applicable laws and regulations, fee customs agent, costs incurred during the return or storage of the items, etc.) until it is paid.
MIMIKOPOULOS A.E. LOGISTICS handles shipments with a charge to the recipient only within Greece and for the countries listed on the website www.MIMIKOPOULOS A.E.courier.gr. In case of refusal to pay the fee by the recipient for any reason, the payment of MIMIKOPOULOS A.E. LOGISTICS is undertaken by the sender.
MIMIKOPOULOS A.E. LOGISTICS handles purchases, cash on delivery and transfers also with a non-written (telephone-electronic etc.) order. In these cases, the principal has the rights and obligations of MIMIKOPOULOS A.E., as “sender”, written on the delivery receipt. In case of choosing the cash on delivery service in a way other than cash (securities such as check, promissory note, etc.) MIMIKOPOULOS A.E. bears no responsibility for the date, validity or other details of the security document (cheque, promissory note, etc.), while for the date the responsibility is solely related to the agreement of the sender with the recipient.
The responsibility of MIMIKOPOULOS A.E. LOGISTICS for faulty provision of courier services for individual users (senders or recipients or principals who do not have a special contract and pay for their services in cash according to the basic prices of the official price list of MIMIKOPOULOS A.E. LOGISTICS without discounts) is determined as follows: i . For proven loss or total theft or total destruction of the contents of a folder, under the responsibility of MIMIKOPOULOS A.E., which bears an unambiguously certain shipment number, a minimum compensation of €50 and a maximum compensation of €70 and a refund of the postal fee for the specific shipment shall be paid. ii. For proven loss or total theft or total destruction of the contents of the package under the responsibility of MIMIKOPOULOS A.E., a minimum compensation of €100 and a maximum compensation of €400 and a refund of the postal fee paid for the specific shipment will be paid. iv. For proven loss or total theft or total destruction of the contents of an envelope or package with a declared value under the responsibility of MIMIKOPOULOS A.E., compensation equal to the amount of the value is paid and the postal fee paid for the specific shipment is returned. v. For proven partial loss or partial theft or partial destruction of the contents of a file with an unambiguously assigned shipping and parcel number under the responsibility of MIMIKOPOULOS A.E., compensation equal to the actual value of the loss or theft or destruction is paid provided that it does not exceed the amount of compensation for loss or total theft or total destruction and the postage paid for that shipment is refunded. vi. For proven partial loss or partial theft or partial destruction of the contents of an envelope or parcel with a declared value/insured under the responsibility of MIMIKOPOULOS A.E., compensation equal to the actual value of the loss or theft or destruction, and up to the amount of the insured value, is paid and the postage paid is returned fee for that particular mission. vii. If a parcel or a postal courier item is returned and the reason for its non-delivery is unknown under the responsibility of MIMIKOPOULOS A.E., or is not delivered under the responsibility of MIMIKOPOULOS A.E. and is returned, the sender is entitled to request a refund of the postage costs. viii. For a proven delay in the delivery of postal items by courier, beyond the delivery times specified by the service, compensation equal to €6 is paid for each day of delay and, in the event that the delay exceeds five times the agreed delivery time, an additional refund of the postal fee paid for the specific shipment, provided that the total amount of compensation does not exceed €100. ix. Compensation for moral damage is included in the aforementioned amounts, while the resulting loss of profit is not compensated. x. In a multiple shipment, where several items of mail are sent to one recipient and falling under the above cases, each item of mail is treated differently and compensated separately xi. The compensations in the above cases are paid to the sender if he is the owner, or if he waives his rights in favor of the recipient if he is the owner of the shipment, to the recipient of the postal item, or to a third party if he is the principal and owner of the receipt . The above limitation of compensation by the granting of lump sum compensation covers every claim of the user arising from the provision of postal services, either by contract or by tort, and does not apply if the breach of the contractual obligation or the tort is attributable to the fraud of the postal service provider or the persons acting on its behalf. b) The liability of MIMIKOPOULOS A.E. LOGISTICS for the faulty provision of courier services for the users of the services with whom contracts/agreements for the handling of a large number of postal items and/or for the provision of postal services for long periods of time and for whom discounts on of the basic prices of the official price list of MIMIKOPOULOS A.E. LOGISTICS and/or special lower prices in relation to the basic prices of the services in question, and/or credit for the provision of the services with the use of a code, the more specific terms and agreements included in these contracts apply, as in these cases the limits these are understood as maximum declared value/insured limits. In the cases of the conclusion of these more special agreements, the limits and compensation amounts of the above paragraph 7a do not apply, but the more special agreed conditions apply, under which in each case the compensation paid for total loss, theft, destruction of an uninsured envelope or package
If the sender wishes, the processing of his shipments is covered by insurance coverage through the insurance company with which MIMIKOPOULOS A.E. cooperates. LOGISTICS with premium charge as follows:
Value of transported items Domestic Premium Foreign Premium
up to €600 €3.60 €10
up to €1,000 €6.00 1% on the insured value
up to €1,500 €9.00 1% on the insured value
up to €3,000 €18.00 1% on the insured value
Above €3,000 After contacting MIMIKOPOULOS A.E.
In the event of loss, theft or destruction of transported objects, the value of which exceeds the amounts specified above under 7 a & b, a claim for compensation for this additional amount arises only in the event that the transported object is of declared value and insured for the this value and provided that the additional insurance cost (premium) of the shipment has been paid on time to MIMIKOPOULOS A.E.. It is expressly agreed that in the event that the Principal or the Sender or a third party insures the transported items with MIMIKOPOULOS A.E. objects and to another insurance company of his own choice (that is, in addition to the insurance coverage provided by MIMIKOPOULOS A.E. in accordance with the provisions of article 7 (a & b)) the liability of MIMIKOPOULOS A.E. in total against the respective insurance company as well as any other third party will not exceed the amounts expressly mentioned in the above article 7 (a & b). It goes without saying that a necessary condition for the payment by MIMIKOPOULOS A.E. of any amount of compensation is the proven responsibility of MIMIKOPOULOS A.E., destruction, loss or theft of the object. In case of insurance of the transported items with an insurance company or with an insurance policy chosen by the Principal or the Sender or a third party, he declares and guarantees to MIMIKOPOULOS A.E. that the insurance has included the condition of waiving the right of recourse of the insurance company against the carrier, and is liable to MIMIKOPOULOS A.E. for any damage that may be suffered as a result of not mentioning the higher term in the insurance coverage.
MIMIKOPOULOS A.E. makes every effort and takes every action to achieve fast delivery in accordance with its operating schedule, and the delivery times indicated on the website www.mimikopoulos.gr and in the applicable price lists and offers of MIMIKOPOULOS A.E., but is not responsible for any damage or loss caused by any delays in the delivery of shipments beyond the limits defined in no. 688/52 decision of EETT (Government Gazette 1412/10-06-13) in the event of a proven delay in performance due to its fault.
However, under no circumstances may any compensation for late performance exceed the amounts paid by MIMIKOPOULOS A.E. for cases of loss in accordance with the specifics contained in the above article 7. The responsibility of MIMIKOPOULOS A.E. is expressly limited to the amounts defined, as the case may be, in the above article 7 a and b and in no case is it liable for any type of loss or damage (including but not limited to any type of positive or collateral damage, lost profits), even if the risk of such loss or damage was brought to the attention of MIMIKOPOULOS A.E.. before or after acceptance of shipment. The sender unconditionally accepts the compensation amounts specified above and declares that he waives any additional claim against MIMIKOPOULOS A.E. for any positive or incidental loss or loss of profit from any cause whatsoever. Anything different in relation to the delivery times, the customer’s understanding or completion, observation or marking on the delivery receipt or on the shipment is not valid and is done at his own risk. But in no case is it responsible for delay in receipt, transportation or delivery of any shipment or for any loss, positive or collateral damage or lost profit, damage, bad delivery or non-delivery due to force majeure or unforeseen causes, such as indicatively:
a) Due to unforeseen events beyond human objective possibilities (accident, adverse weather conditions, lateness of means of transport, strikes, etc.).
b) Due to an act of omission or incorrect instructions by the sender or the recipient or a third party having an interest in the specific shipment.
c) Due to the contents of the shipment which may be subject to special damage, alteration or destruction.
MIMIKOPOULOS A.E. bears no responsibility for compensation of the sender/recipient/customer/customer/user for any shipment and for any reason if they have not paid any financial obligation they may have towards MIMIKOPOULOS A.E. on time based on the agreement stipulated between them, including the insurance premiums. MIMIKOPOULOS A.E. is entitled to set off any debts of the compensation beneficiary with compensation amounts.
Each claim must be raised by the beneficiary and submitted in writing to the headquarters of MIMIKOPOULOS A.E. or to its nearest agency within six (6) months from the date of taking over the shipment by MIMIKOPOULOS A.E.
MIMIKOPOULOS A.E. does not undertake the handling and transport of postal items when it is against the law or concerns items that are prohibited or restricted by the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO) and any other competent public service or organization, or are included in prohibited items for transport as listed in MIMIKOPOULOS A.E. website of MIMIKOPOULOS A.E. In any case, it does not undertake the processing of money transfers through postal services, except through special Cash on Delivery services, collections for third parties or electronic transfers.
The dispute resolution process for the proper service of customers (users) and the resolution of any disputes is done either through Friendly settlement: written communication of the sender/user with MIMIKOPOULOS A.E. to achieve the resolution of the dispute either with the Formation of the Dispute Resolution Committee: MIMIKOPOULOS A.E. , upon request, establishes a Dispute Resolution Committee. For information, users can contact the Customer Service Department of MIMIKOPOULOS A.E.
The shipping fees of MIMIKOPOULOS A.E. are calculated according to the higher of actual or volumetric weight and each shipment may be weighed and measured again by MIMIKOPOULOS A.E. in order to confirm its calculation. For all services MIMIKOPOULOS A.E. may carry out or delegate to third parties each of the following activities on behalf of the sender in the context of the provision of its services to the sender: a) delegate to third parties or complete any document, modify product or service codes and pay any duty and tax required under applicable laws and regulations, b) to act as an agent of the consignor in relation to customs and export control purposes and as a consignee solely for the reason of assignment (by itself or through a third party) to a customs agent of carrying out customs clearance and customs registration, c) to direct the shipment to the recipient’s customs agent in the importing country (after special consultation.)
In case the shipment is received or delivered using the device (PDA) for receiving the data (data) of shipment receipt and delivery or alternatively in a third computer system (computer, multi-purpose touch screen, etc.) with the use of a special security code (PIN), the electronic signature (sender or recipient) on the PDA or the use of the security code (PIN) shall act as a signature hereof.
In case any dispute arises between MIMIKOPOULOS A.E. and of the user, the Courts of Thessaloniki are exclusively competent.